Frequently Asked Questions

• Confirm your online purchases and provide the address of the shipping Agency that will receive said purchases
• Have the following shown on the parcel:
• KPM Logistics + Your name
• Agency address
• Let us know about upcoming deliveries by sending an email to the logistics address of the KPM Logistics Agency you have chosen
• You will find the addresses as well as the email addresses of the logistics departments of all our KPM Logistics Agencies by following the "Our Agencies" link on our website www.kpm-group.com
• We will need the following information:
• The name of the site where you made your purchases.
• The delivery reference(s).
• The contents of the parcel(s).
• The desired mode of transport (EXPRESS FREIGHT - AIR FREIGHT - SEA FREIGHT).
• The final recipient's details (Name – Mobile number – Email address)
• Once your purchases have been received, our logistics department will handle the shipment.
• You will be informed by email of your parcel's tracking status.

You must send an email to the KPM Logistics shipping agency requesting a change of recipient, specifying the name and contact number of your new recipient.

Each KPM Logistics agency is an independent legal entity that uses the KPM Logistics brand, while remaining solely legally responsible for its actions towards third parties.

We are currently setting up a tracking system directly accessible to our customers. It is currently only operational on the Brussels – Kinshasa route and can be accessed via the "Tracking" link on our website www.kpm-group.com.
For other routes, it is up to the customer to inquire about the status of their shipment with the relevant KPM Logistics agents, by contacting the shipping Agency before the shipment departs and the destination Agency once the shipment has been sent.

The following document is required:

• An official document that reliably and conclusively identifies you as the recipient of the shipment.

Please note

you will also need to provide your shipment number

You will need to draw up a power of attorney addressed to the KPM Logistics Agency, which must show your identity and the relevant file number, as well as the identity of the person to whom you are granting power of attorney. That person must present themselves with the power of attorney and an official document proving their identity.

Each KPM Logistics agency is an independent legal entity that uses the KPM Logistics brand, while remaining solely legally responsible for its actions towards third parties.

• Ask your supplier to send your goods to the address of the shipping Agency of your choice.
• Have the following shown on the parcel:
• KPM Logistics + Your name
• Agency address
• Let us know about upcoming deliveries by sending an email to the logistics address of the KPM Logistics Agency you have chosen
• You will find the addresses as well as the email addresses of the logistics departments of all our KPM Logistics Agencies by following the "Our Agencies" link on our website www.kpm-group.com
• We will need the following information:
• The name of the site where you made your purchases.
• The delivery reference(s).
• The contents of the parcel(s).
• The desired mode of transport (EXPRESS FREIGHT - AIR FREIGHT - SEA FREIGHT).
• The final recipient's details (Name – Mobile number – Email address)
• Once your purchases have been received, our logistics department will handle the shipment.
• You will be informed by email of your parcel's tracking status.

Whether it is an invoice or a shipping note, payment of the amounts shown on these documents can be made either at the shipping Agency or at the destination Agency, depending on the payment methods offered by the different Agencies.
You can find the available payment methods by following the "Our Agencies" link on our website www.kpm-group.com.

First and foremost, it is important to know that in the vast majority of cases, without insurance cover, there is no compensation in the event of damage, simply because the law specifies that in such cases damage can only be reimbursed if, and only if, the party responsible for the damage can be identified reliably and conclusively. However, in the course of your shipments, between carriers, handlers at both loading and unloading, and shipping companies, it is rare that liability can be established.
Generally, only the damage itself can be noted. For more practical information, please follow the Insurance link on our website www.kpm-group.com.

By sending an email to info@kpm-group.com. We will be sure to get back to you to discuss the possibility of working together.